Napoli International Airport in Italy has become the
first European deployment of Rockwell Collins’ M Series Plus
self-service bag drop units.
At Napoli International,
customers can now weigh and tag their bags as part of a
single-step process at units retro-mounted to the existing desks
and belts.
The system is also linked to the security doors that
automatically open and close to process the dispatched bags.
“We are continuously investing to improve the passenger
experience at the airport by focusing on technological innovation
to reduce waiting times, improve safety and improve punctuality,”
said Alessandro Fidato, Infrastructure Development & Flight
Operations Director at Aeroporto Internazionale di Napoli. “We are
enthusiastically carrying out the implementation of our plan to
automate processes, in particular by focusing on the needs of our
passengers and improving the quality of our services.”
Initially, the new system is being used by easyJet, with
additional airlines scheduled to join as the installation rolls
out.
“This deployment highlights the importance of
providing retrofit units with a full range of functions and
features that enable an airport to use its existing infrastructure
to provide new capabilities to its passengers,” said Paul Hickox,
head of Airport Systems Sales for Rockwell Collins. “While many
retrofit bag drops provide limited functionality, the M Series
Plus can process 100% of passengers, including those with a
fee to pay, a passport to scan, a bag tag to print or those who
forgot to check in. The M Series Plus allows passengers to
self-bag drop at Napoli however they present.”
The M Series
Plus is an above-belt mounted bag drop that provides customers
with enhanced functionality including a 15-inch touchscreen, PCI
compliant Chip & PIN reader, passport/ID scanner, barcode scanner,
bag tag printer and multi-use printer as part of its standard
offering.
The new self-bag drop system at Napoli
International Airport also includes a hand-held monitoring tool
that allows airport staff to maintain visibility and control of
the self-bag drop zone wherever they are in the airport.
Functionality includes live information on point-of-transaction,
errors, bag tag count, and other capabilities that provide key
data on request.
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