IGI Enhances Operations with Rockwell Collins’ Arinc vMuse Mobile Pax Processing Solution

Passengers using Indira Gandhi International Airport (IGI) can now check-in faster due to the implementation of Rockwell Collins’ new Arinc vMuse mobile passenger processing solution.

IGI, India's busiest airport and the largest in South Asia, is the first airport to implement Arinc vMuse, which gives airlines the ability to check-in travelers wherever and whenever needed.

“‘Passenger delight’ is a driving principle that has helped shape our company, services, goals and all that we stand for today,” said Jeewan Khulbe, Head of IT at Delhi International Airport Ltd. “Arinc vMuse mobile from Rockwell Collins is a way to improve the passenger experience and to provide our airports with cutting-edge solutions when traditional systems are not enough.”

Arinc vMuse mobile enables airline and ground handling agents to utilize a tablet-based application to check-in passengers from anywhere in an airport.

“IGI understands the value that these new technologies will bring - especially to improving operations,” said Paul Hickox, head of Airport System Sales for Rockwell Collins. “It is one of the many reasons IGI has repeatedly been honored by industry groups as one of the world’s leading airports for both quality and customer service.”

Since 2009, IGI has benefitted from the implementation of Rockwell Collins’ Arinc airport solutions. In addition to Arinc vMuse mobile, the airport has deployed Arinc vMuse, Arinc SelfServ Kiosks, Arinc VeriPax Passenger Reconciliation System and Arinc BagLink for baggage messaging to facilitate passenger processing and reduce congestion.

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