airberlin Opens B2B Service Centre in Berlin

airberlin has opened a new service centre in Berlin.

Seventy agents with experience in the tourism sector will work at the service centre processing requests from travel agents and sales partners in Germany, Austria and Switzerland.

A live chat room for travel agencies was launched on Monday as a pilot project on the airberlin online partner platform.

Julio Rodriguez, Chief Commercial Officer at airberlin, said, "We consider it very important that airberlin offer sales partners and travel agencies excellent service, so that all queries to do with flights or the co-operation with airberlin can be dealt with quickly and efficiently. That's why we continue to invest in the quality of our service. I am convinced that we have the right partner in Arvato – a partner that can support us with reliable, innovative solutions in communications with our partners".

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