Air Seychelles’ switch to the Sabre
reservation and check-in platform at Mahe International and
Praslin Airports was successfully completed over the
weekend.
The cutover operation involved hundreds of Air Seychelles
staff who initially implemented, tested and configured the new software.
Air Seychelles was assisted on-site by a large support
team of more than 30 cutover experienced colleagues from Etihad
Airways.
“The cutover to the new Sabre reservation
and check-in platform has been an outstanding operation involving
hundreds of Air Seychelles staff and months of hard work. Whilst
one will always expect some minor disruption during an
implementation of this magnitude, it was very pleasing to see such
a smooth transition in such a well-executed manner with our team
committed to delivering it successfully and on time,” said Roy
Kinnear, Chief Executive Officer of Air Seychelles. “We now have a reservation and check-in system that is
world class, and we are confident it will provide a more customer
friendly check-in experience, which at the same time will allow us
to grow our operations commercially in the future. Once this new technology beds-in in the weeks ahead, we will focus on
fast-follower items where we take the new system technology and introduce more new features, such as
web check-in.”
Joel Morgan, Chairman and Minister
of Foreign Affairs and Transport visited the Air Seychelles Sabre
Main Command Center on Sunday, 20 March to see the team in action
and hear about the progress during the weekend cutover.
Minister Morgan expressed his pride in the
national airline and its staff saying, “For an airline the size of Air Seychelles to have
completed a major technology change of this size in the speed in
which they did so, is a testament to both the caliber of our staff
and their “can do” attitude. We should all be
very proud of what our team has achieved and I am looking forward
to the benefits which this project delivers.”
Greg Gilchrist, Senior Vice President and Chief
Customer Officer for Sabre Airline Solutions, gave a presentation
to delegates attending the Association of Asia Pacific Airlines
(AAPA) Assembly of Presidents on 13 November 2015 at
The Ritz-Carlton, Bali.
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