AccorHotels Completes Acquisition of John Paul

AccorHotels has finalized the acquisition of John Paul, a leader in the concierge market.

John Paul founder David Amsellem will retain a 20% stake in the company and continue to serve as its Chief Executive Officer.

The acquisition values the company at US$150 million, i.e. a 2017e EV/EBITDA multiple of c.11x.

John Paul was established in Paris in 2007 and merged with American company LesConcierges in 2015 to create a leading global customer and employee loyalty service.

John Paul’s over 1,000 employees around the world come from the most eminent palaces and are available 24/7 to cater to their customers’ every request, from the simplest to the most extraordinary, anywhere around the globe.

John Paul’s 50,000-partner worldwide network, powerful proprietary CRM software application, and management platform with embedded 360° personalization and profiling capabilities, put the company in a position to deliver comprehensive loyalty solutions in many industries.

For John Paul, which is already very active in the travel industry, this move is an excellent opportunity to cement its expertise and partnerships through the AccorHotels Group’s 4,000+ hotels and 3,000+ restaurants worldwide.

AccorHotels CEO Sébastien Bazin, said, “I’m very happy to be able to work with David Amsellem. John Paul is a great find in the customer relations business. Starting today, we will be combining our expertise, strengths and talents, and providing an even broader choice of services to treat all travelers to the best experience before, during and after their stays.”

See other recent news regarding: Accor, John Paul, Concierge.