Hilton Expands Digital Check-In and Room Selection Technology to More Hotels

Hilton’s digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide.

Following the launch of this innovation in Australasia and India on 23 March 2015, the technology is now available at hotels in Singapore, Malaysia, Sri Lanka and some properties in Thailand. This will be followed by a rapid rollout in the next few months to the rest of Southeast Asia and subsequently in China, and Japan.

Through their Hilton HHonors accounts, guests can check-in and choose their exact room from digital floor plans or lists, on desktop, tablet, and mobile devices. They will also be able to further customize their stays through these devices by requesting upgrades or making special requests for items to be delivered to their rooms, all through their personal accounts, with the simple click of a button.

Geraldine Calpin, global head of digital at Hilton Worldwide, said, "Digital check-in and room selection rewards our HHonors members for their loyalty and puts our guests in the driving seat by giving them unprecedented choice and control across their entire stay. Never before have guests been able to check-in, select their rooms from a digital floor plan, and customize their rooms to be ready for arrival. We are truly revolutionizing the industry, and this is just the tip of the iceberg for digital at Hilton Worldwide."

This latest development forms part of a wider digital strategy for Hilton Worldwide. With English language interfaces for Mobile Room Selection available in Southeast Asia, Australasia, India, and Japanese and Chinese language versions available later in 2015, Hilton Worldwide aims to enrich the travel experiences for guests of all backgrounds, visiting all corners of the world, with a simple streamlined process:

Room selection: At 6 a.m. the day before a booked stay, Hilton HHonors members can sign into their accounts via their mobile devices, tablets or computers to check-in and choose their preferred rooms through floor plan maps or lists populated from the hotel’s available inventory. Photos of rooms are also available to help with selection. This function is updated in real-time, so guests no longer have to wait until they are physically in the hotel lobby to be assigned a room.

Special requests: After choosing a room, guests can further customize their stays at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their rooms before arrival.

Room key: Once they arrive on property, guests simply pick up their room keys from the front desk - a streamlined process since the guest’s payment information and other details are already verified through their Hilton HHonors account prior to  arrival.

Check-out: Guests can bypass the front desk upon departure as the bill will be automatically sent to their email address.

To experience the new digital check-in and room selection functionality, guests simply need to download the Hilton HHonors app and join the free Hilton HHonors guest-loyalty program.