Luggage Logistics to Transform Etihad’s End-to-End Baggage Management Process

Etihad Airways has signed an agreement with Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network.

Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on-time.

It will also help the airline to easily track where bags are at any point along the journey throughout its global operation.

BMS will integrate with flight schedules and other key passenger information and departure control systems. This will increase the speed at which Etihad Airways’ guest bags can be identified and transferred from the aircraft to the airport terminal facilities onto connecting flights, keeping departures on schedule and improve the on-time performance of its flights.

The software works from a centralised database that manages all baggage-related data from multiple sources. This real-time information can be shared quickly and efficiently across Etihad Airways’ operations teams ensuring the consistency and visibility of baggage information.

Geert W. Boven, Etihad Airways’ Senior Vice President Airport Services, said, “The partnership with Luggage Logistics will greatly improve the identification, management and transfer control of guest baggage across our global airport network including at our Abu Dhabi base. The new baggage management solution will enhance the guest experience by reducing lost or misplaced luggage, minimise delays commonly associated with baggage management, while optimising our flight operations.”

Etihad Airways chose the BMS solution as it complies with all baggage-related standards, such as ICAO Annex 17 and relevant IATA resolutions, and can be seamlessly integrated with other airlines’ systems. The solution is also closely aligned with Etihad Airways’ operational and infrastructure requirements, and those of its hub in Abu Dhabi.

Adam Dalby, Luggage Logistics’ Managing Director, said, “By delivering our state-of-the-art baggage management solution, real-time information will enable collaborative and proactive decision making, ensuring guests baggage is efficiently handled throughout its entire journey.”