Carlson Wagonlit Travel Enhances App with New Functionality

Carlson Wagonlit Travel (CWT) has released the latest version of its app, CWT To Go.

Additions to version 11.0 of the app include new functionality to make it easier for assistants to monitor a travelers’ trips, enhanced airport maps and an extension of the click-to-call service, making it even easier for travelers to get in touch with a counselor.

David Moran, executive vice president, CWT, said, “This is the next step towards our goal of creating the super app for managed travel - one that gives clients and travelers exactly what they need, when and where they need it. The enhancements come as a result of both focus groups and user feedback, as well as vision for the future of managed travel applications.”

The travel arranger tool is designed to help the busy executive assistant who books travel for multiple travelers. It solves an important pain point for travel arrangers by allowing them to view all their travelers’ upcoming trips in CWT To Go. It does this by automatically syncing all the data to the app, removing the manual tracking process. Flight changes are displayed prominently on the dashboard to help the arranger proactively look for alternative options. And they can also use the app to send an SMS to travelers when itineraries change.

The travel arranger functionality is easy to access - no additional log-in is needed - so travel arrangers can keep track of a travelers’ trips alongside their own. The next stage, which is already in development, will include the ability to book travel and manage profiles for their travelers.

CWT To Go 11.0 features airport maps in collaboration with Here, a leader in navigation mapping and location experiences. Users can easily find restaurants, shops, lounges, baggage claim and other useful facilities in more than 350 airports across the world, helping travelers speed through the airport.

CWT is also strengthening the connection between travelers and its counselors in North America by pre-populating the traveler’s local branch number in the app. When things, for example flights, change, travelers have easy access to someone who can help, without having to search through paperwork.

“As a leading travel management company, it’s up to us to help travelers be more productive by giving them great tools at their fingertips. That could mean helping them navigate an unfamiliar airport, or giving them easier access to our counselors when they need a helping hand. Meanwhile, we’re making the lives of busy travel arrangers easier and saving them time by giving them the information they need in one place,” added Moran.

The travel arranger tool is available on iPhone, with plans to integrate it with Android some time in future.