Travelport Launches Smartpoint V6.5

Travelport  has released an enhanced version of its travel agency point-of-sale solution, Travelport Smartpoint.

Available now, Travelport Smartpoint version 6.5 features performance enhancements, improved usability and new functionality that significantly improves the selling experience for travel agents.

To increase the opportunities to sell hotel rooms and derive incremental revenue, agents can now search for hotels by vicinity using a full or partial address.

Also, recognising the need to deliver efficiencies, a hotel billback solution has been integrated into Travelport Smartpoint. This increases security and saves agents time by automating the manual reconciliation process, utilising Virtual Account Numbers, or ‘VANs’ as provided by eNett International. This also allows a business traveller to stay at a hotel without having to pay their hotel bill on departure, as the payment is arranged between the traveller’s Travel Management Company and the hotel.

As well as improvements to the hotel booking process, Travelport has also now integrated SeatGuru, a website which allows travelers to learn more about the best airline seats and inflight amenities. This means that travel agents can quickly and easily access seat reviews, without having to leave their booking flow, providing further opportunities for upselling and improved customer service.

Travel agents booking air tickets can also advise their customers about the entire range of products, including branded fares and ancillaries available from airlines, with fully interactive, graphical screen displays and real time booking. In total, over 120 airlines are signed up for this high value-adding distribution capability.

Jason Clarke, Travelport’s Managing Director for Agency Commerce, said, “Travelport Smartpoint is designed to give our travel agents the most effective selling experience possible, allowing them to deliver value to their customers and sell smarter. We are constantly talking with and listening to our travel agency customers to find out exactly what their requirements are and these new enhancements come as a direct response to those conversations. As the needs of the traveller evolve, so must those serving them and at Travelport we continually strive to improve our offering. Travelport Smartpoint is the next step in this evolution.”