United Airlines Investing US$573 Million at LAX

Just days after breaking ground on its new Terminal C North Concourse at Houston’s Bush Intercontinental Airport, United has previewed yet another major hub investment that promises to deliver a superior experience for the airline’s customers at Los Angeles International Airport (LAX).

With a price tag of more than half a billion dollars, United’s LAX redevelopment project will refresh virtually all of its customer-facing space at the airport, offering more of the conveniences and premium amenities travelers value.

“From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for Customers at United. “We are grateful to the City of Los Angeles for its partnership on this project, which helps ensure this key United hub remains one of the country’s premier global gateways.”

Upon arriving at LAX, United customers will step foot into an expansive ticketing lobby that incorporates the latest self-service tools such as self-tagging baggage kiosks. These intuitive technologies, along with an improved security screening checkpoint, will enable travelers to move quickly and efficiently from curb to gate.

United’s new-look terminals and gate areas will feature a variety of comfortable seating options and abundant charging stations for customers’ electronic devices.

United Club members will also be able to enjoy the airline’s new, expanded Terminal 7 lounge where they can work or relax in style while taking in views of the airfield from the club’s outdoor terrace. Located atop the terminal, the exclusive terrace offers United Club members additional respite from the hustle and bustle of their travel day.

“Today's investment by United is the latest in our more than $7 billion overhaul of LAX,” said Eric Garcetti, Mayor of Los Angeles. “Whether by upgrading nearly every terminal or bringing in ridesharing services to pick you up, we're making LAX a world-class airport befitting of our global city.”

United expects to complete its renovations in December 2017.