United Airlines Opens New Terminal B Concourse in Boston

United Airlines and Massport will today open a new 10-gate concourse in Boston Logan International Airport’s Terminal B.

The Terminal B concourse brings United’s Boston operations together under one roof, offering greater convenience and consistency to the airline’s customers.

The new space features several of the latest self-service technologies that will streamline the airport experience for travelers and enable United employees to spend more time with customers who need extra assistance. These modern features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service center that allows passengers to resolve routine travel issues more easily.

United and Massport invested more than $170 million to build the 97,000-square-foot Terminal B concourse, which includes a new ticketing lobby, improved security screening checkpoints and an United Club lounge for the airline’s premium customers.

Travelers will also be able to enjoy the concourse’s contemporary design and conveniences, highlighted by accessible in-seat power and a variety of comfortable seating choices.

“From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value,” said Jeff Foland, executive vice president of marketing, technology and strategy at United. “We’re grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers.”

United Club Lounge

The new United Club at Logan Airport – the fourth lounge to feature the airline’s new design concept – provides a getaway where customers can relax or maximize productivity.

Located atop the Terminal B concourse, the 8,000-square-foot lounge features views of the airfield and Boston Harbor.

The club has an aviation theme with contemporary furnishings, complimentary Wi-Fi, abundant power outlets and a wide range of beverage and snack choices.

United in Boston

United has served the Boston community for decades, providing customers up to 50 daily departures to each of the airline’s domestic hubs and access to United’s leading global route network.

The airline will operate its first flights out of the new Terminal B concourse today (30 April 2014).

Beginning 19 May 2014, United will launch flights with the newest addition to the United Express fleet, the Embraer 175 aircraft, on the Boston-Chicago route.

“The opening of United Airlines’ new concourse at Terminal B is an investment in the future of Logan Airport,” said Massachusetts Governor, Deval Patrick. “With increased customer service and convenience, United’s presence in Terminal B will continue to make Boston a top destination for domestic and international travel. I thank United Airlines and Massport for their leadership and partnership.”