Costa do Sauipe Resorts Partners ReviewPro

Costa do Sauipe Resorts, one of Brazil’s leading five-star hotel groups, has partnered ReviewPro, a provider of online reputation management analytics.

Costa Do Sauipe Resorts, with five beachside hotels and five pousadas fringing the Atlantic coast, will leverage ReviewPro’s solution to fine-tune the guest experience and increase revenue across its entire portfolio.

The brand will benefit from ReviewPro’s guest satisfaction solution, which provides critical insight into operational and service strengths and weaknesses by aggregating millions of mentions from over 110 of the most relevant online travel agencies, review websites and social media platforms.

“Listening to guests is an important part of our business strategy because we improve our services on a daily basis, providing our guests with great experiences,” said Rafael Abdalla, Marketing Manager at Sauipe. “ReviewPro’s easy-to-use social media analytics and sentiment analysis help us understand what our guests are saying online and to gain deeper insight into our strengths and weaknesses.”