Cebu Pacific Launches Agent Xpress Check-In Service at Kalibo Airport

Cebu Pacific has deployed roaming airport agents at Kalibo Airport, the main gateway to the idyllic island of Boracay in the Philippines.

The new Agent Xpress service allows the agents to check-in passengers using a tablet while they are still queuing up.

Cebu Pacific chose Kalibo Airport to launch the innovative new service, due to the high volume of passengers and limited counter space.

“Agent Xpress can make the check-in process faster and more convenient for our guests, given space limitations in certain airports. We are studying the launch of Agent Xpress in other airports as well,” said Cebu Pacific VP for Marketing and Distribution Candice Iyog.

The Agent Xpress service can check-in guests with confirmed flight itineraries, from 4 hours to 45 minutes before the flight departure.

Roaming agents approach guests queuing up for a security screening or at the check-in counter, verify their booking confirmation numbers or name and flight details, and print their boarding passes.

Those with no bags for check-in can immediately proceed to the boarding gate. Those with bags for check-in need to proceed to the bag drop counters.

Passengers can check-in individually or as a group for one-way or Travel Thru flights, which connect to an onward destination. Since agents are already operating the tablet, they can verify travel documents on the spot, for guests bound for international destinations.

“Aside from the Agent Xpress service, guests can also check-in online or using self-service kiosks. We want to make many options available, so guests are empowered to manage their travel time and experience,” Iyog added.

Cebu Pacific also recently launched its Cebu Pacific Transfer product, which offers a seamless transfer service from the Caticlan or Kalibo airports to the guest’s hotel or resort. Passengers can book this in advance through the website, call center, ticket and sales offices or in flight.