Hyatt Hotels to Offer All Guests Free Internet

Hyatt is about to become the latest global hospitality company to offer all of its guests around the world free Wi-Fi regardless of booking method or loyalty program participation.

The free Wi-Fi service will become available in February 2015 when guests will be able to access the internet on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces.

Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.

“Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” said Kristine Rose, vice president of brands for Hyatt. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it ... Today, people consider smartphones just as important as their car, and more important than television or coffee. Travelers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends and family.”