FCS Partners Thailand's Piramid Solutions

FCS Computer Systems has signed a Valued Business Partnership agreement with Piramid Solutions Co., Ltd., one of Thailand's most prominent IT solution integration providers.

As a result of the partnership, Piramid Solutions, a Phuket-based company that specializes in providing the latest telecommunication technology for hotels, resorts, manufacturers and other service-based organizations throughout Thailand, will begin to supply its client base with access to the comprehensive suite of FCS products.

Piramid Solutions will provide access to FCS' Hotel Operations Management Applications suite, comprised of e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge.

The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform.

The applications can seamlessly interface with the hotel industry's most popular property management systems, and can be implemented either à la carte or as the full comprehensive suite. The applications also feature complementary mobile versions, allowing hotel staff to stay connected from anywhere on property.

"As a company that is placed within the top 10 systems integration providers within Thailand, Piramid Solutions has demonstrated its ability to exceed expectations in maximizing operational efficiency and revenue for its clients," said Phusith Arunrattanadilok, Sales Director of Thailand at FCS. "By offering hospitality's leading line of integrated technology solutions, clients that operate within that sector will be able to gain even greater value from their relationship with Piramid Solutions."

Piramid Solutions will also be distributing the guest-facing mobile app FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wakeup calls, redeeming loyalty points, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options.