Delta Air Lines has finalized an agreement with
Travelport in which Delta will reacquire the data and intellectual
property rights central to its passenger service and flight
operations systems.
As a result, Delta will directly control these
critical technology systems, making it better able to build the
next generation of technology that will improve the travel
experiences of its customers.
The move is the latest innovation in Delta’s
continued effort to rethink and reshape the airline business.
Earlier this year, Delta announced industry-leading changes to its
SkyMiles frequent flyer program, Delta also has made strategic
investments in Virgin Atlantic Airways and GOL over the last
several years; created Monroe Energy
to provide 80% of its annual domestic fuel needs;
transformed its fleet strategy including a significant reduction
in 50-seat aircraft; and invested billions of dollars to improve
the customer experience including investments to facilities in
Atlanta, New York, Los Angeles and Seattle since 2010.
“These systems are the data and operational backbone for
more than 180 technology applications used to run our airline every day,” Richard Anderson, Delta CEO said. “By bringing the
systems along with the highly skilled people who support them
under Delta’s direct management, we gain greater flexibility and
control over the technology enhancements that will continue to
improve our operational performance and passenger experience. This
transaction builds on our ongoing efforts to build a stronger
airline for our shareholders, employees and customers while
reconfirming the importance of our strategic partnership with
Travelport.”
Delta,
Travelport
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