JAL to Modernise Passenger Service System

Japan Airlines (JAL), a leading airline which today operates more than 220 aircraft domestically and overseas, has signed an agreement for Amadeus to provide it with the full Altéa Suite of IT solutions.

The agreement, which sees JAL become the latest oneworld airline to adopt Amadeus’ Altéa, will allow the airline to replace its existing passenger service system, which was originally activated back in 1969.

JAL undertook the decision to modernise its approach to IT as part of a wider corporate transformation programme. To ensure a smooth migration to the Altéa Suite, the process will be supported by the local Amadeus Airline IT team based in Tokyo.

Hideki Kikuyama, Senior Managing Executive Officer Management Division Route Marketing, Japan Airlines, said, “We are very proud to have signed this important contract with Amadeus as it becomes a strategic IT partner to Japan Airlines. Our aim is to deliver a high quality, full service offering for international flights whilst delivering convenience and simplicity for domestic flights. The latest approaches to customer management and IT are fundamental to this strategy and we have found a partner in Amadeus willing to invest in only the most modern, future-looking and cutting-edge solutions.”

To date, more than 120 airlines have contracted for Amadeus Altéa. Based on existing contracts, Amadeus estimates that by 2015 the number of Passengers Boarded (PBs) managed by Altéa will be around 800 million.