Regent Hotels Launches Butler Service Enhancement Program

Regent Hotels & Resorts has launched a butler service quality enhancement program which entails further training of existing service staff, plus the hiring of additional experienced butlers in an effort to sustain and augment Regent’s butler services.

Regent inaugurated a butler training program to provide tailor-made five-star services to satisfy a guest’s every desire, 24 hours a day. The extensive list of services includes guest preference research, room personalization, greeting at the door, no-wait check-in, laundry & pressing, room service, luggage packing & unpacking, city tours & shopping information and much more.

The prerequisite for employees wishing to apply for the butler training program requires at least one year’s experience at a Regent hotel. Then, to actually join the program, employees must master the basic skill requirements, ace the interview, and come highly recommended by their manager.

The six-month training curriculum entails strengthening the trainees’ language abilities and internships at the concierge, front desk, room service department, kitchens, and restaurants to gain a well-rounded knowledge of all hotel operations.

In addition to providing excellent service during a guest’s stay at the hotel, an outstanding butler must also do his homework before each guest’s arrival. He/she must communicate with the guest’s assistant to obtain information related to the habits, likes and dislikes of the VIP, such as favorite newspaper, coffee preference, and cigarette or cigar brand.

Some guests are allergic to flowers, so only leafy greens are placed in the room. Some guests like blue, so decorations of that color are strategically placed in the room. Some guests only drink a certain brand of mineral water, so all other brands of water are removed from the room. Other requirements, from something as simple as the softness of the pillows to as complex as the degree of humidity in the room, are also fulfilled before the guest’s arrival. Finally, all details are recorded in the butler’s files in order to bring the same quality of service to the guest on his/her next visit.