Melbourne Airport Partners SITA to Improve Overall Passenger Experience

Melbourne Airport is introducing the latest in passenger self-service technology from global IT provider SITA to reduce queuing time, maximize the use of its terminal facilities and enhance the overall passenger experience.

The investment with SITA is part of a billion-dollar expansion at the airport and consists of AirportConnect Open , SITA’s common-use platform, supporting common use self-service (CUSS) kiosks, along with self bag-tagging and automated self-bag drop units.

The new technology will enable the 25 international airlines operating at the airport to offer self-service options to the more than 28 million passengers who pass through the airport annually.

Melbourne Airport CEO, Chris Woodruff, said, “Over the next five years, we will invest more than $1 billion in our facilities to support passenger growth, and technology enhancements are a critical part of this investment. We are really pleased to be introducing international self-service bag drop to provide our passengers efficient end-to-end self-service. SITA’s technology will help us maximize our facilities, while also improving the overall passenger experience.”

The roll out of these new services started with 14 CUSS kiosks going live in May. Air New Zealand is the first airline to provide international self-service check-in and soon, bag-tagging via these kiosks.

Later this year, in collaboration with baggage handling system specialist, BCS Group , the airport will introduce six new automated self-service bag drop units. The bag drop units will automatically scan the bag tag, reconcile the boarding pass, and weigh and measure the bag before dispatching it for the flight - all without the need for manual assistance.

Ilya Gutlin, SITA President Asia Pacific, said, “Melbourne Airport has a history of using technology to transform its business. SITA’s end-to-end self-service offering, combined with our strength in common-use systems will help enhance the journey for all Melbourne passengers. Passengers will benefit from more flexibility, while the airport will improve passenger flows and its ability to cope with peaks in traffic. Our collaboration with Melbourne Airport is another example of SITA’s leadership in providing self-service technology for airports in Australia and around the world.”