CyberSource to Secure Call Center Payments for Air China

CyberSource, a Visa company and one of the world's largest providers of eCommerce payment management services,  has signed an agreement with Air China, to provide payment gateway and fraud management services for its international sales and service hotline.

Air China launched its international sales and service hotline in Singapore, Hong Kong, Australia and the Philippines to provide better service to their travelers. This was supported by CyberSource's international payment gateway and risk management services. The 800 hotline number, using Air China's Interactive Voice Response (IVR) payment services, supported by CyberSource's solutions, will also be rolled out gradually in four other markets -- Taiwan, UAE, Thailand and India.

This CyberSource-enabled infrastructure is a critical element in Air China's strategy to increase its share of the regional market by extending its high quality, customer experience to each new market, immediately upon service inception. In October, Air China served 160,100 regional and 526,400 international passengers.

"It is an honor to be a part of Air China's newly launched call center solution," said Poon Khye Wei, Regional Director, Greater China & Korea for CyberSource. "Payments that are made via Air China call centers' IVR system, supported by CyberSource payment gateway and fraud screening solutions, will protect Air China from fraud and keeping sensitive payment data off Air China's networks. This same CyberSource connection can also be used by Air China to support other payment channels as Air China scales its operations."

In a statement, Air China noted, "Our aim is to continue to provide convenience to overseas travelers. As part of our offering, Air China's customer service staff will provide the traveler's itinerary over the phone and when the traveler is ready to proceed with payment, we will switch the call to the IVR system, supported by CyberSource and the traveler can continue with card number entry and the ensuing checks to complete the payment process."

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