Air transport IT and communications specialist
SITA has evolved its structure to strengthen local leadership and
better serve its 2,700 customers around the world.
SITA’s global community of customers and members
will now be supported by integrated local teams within four
geographic areas: Americas; Asia Pacific; Europe; and Middle East,
India and Africa. As part of this change, new appointments to
SITA’s Senior Leadership Team have also been made.
Francesco Violante, SITA CEO, said, “The needs
of our customers and the air transport IT market are constantly
evolving and we need to ensure we are anticipating and meeting
those needs. With more resources aligned to our customers, SITA
will be able to respond more quickly to their requirements. The
consolidation of our regional activities and improved engagement
with our central organization will strengthen our ability to
provide industry-leading solutions while delivering excellent
customer service. This is a change that is right for SITA, our
customers and our staff. It also ensures we are well positioned to
grow and to ensure our customers’ success into the future.”
The four new SITA Geography teams are each
empowered with increased authority and a broader set of
responsibilities from project initiation through service delivery
and management throughout the project’s lifecycle.
Each will be
led by a Geography President who reports directly to the CEO and
is a member of the SITA Senior Leadership Team, giving the
customer and Geography perspective a stronger voice at SITA’s most
senior management level.
Many of SITA’s customer-facing
activities, such as project delivery, client service and business
management for the Airport, Passenger and Communications and
Infrastructure Solution Lines have been moved to the Geographies.
The four Presidents are: Americas,
Paul Houghton; Asia Pacific, Ilya Gutlin; Europe, Dave Bakker; and
Middle East India and Africa, Hani El-Assaad.
In addition, Rob
Watkins takes command of SITA Global Services, which provides 24/7
global service support for SITA’s customers.
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