Qatar Airways to Open Contact Centre in Wroclaw, Poland

Qatar Airways will open a new multi-lingual Customer Contact Centre based in the Polish city of Wrocław from early next year.

The airline launches flights to the Polish capital Warsaw on 5 December 2012, with four-flights-a-week direct from the carrier’s Doha hub.

The servicing of customer inquiries will progressively be expanded to include E-Commerce support, Privilege Club member services and travel trade support for all major markets in Qatar Airways’ European network. Customers will be able to communicate with Qatar Airways by phone, fax, and email. The Contact Centre is due to open in February 2013.

With an initial staffing of 100 employees, the new Contact Centre will connect with the virtual Global Contact Centre network of Qatar Airways.

“Following a rigorous search for a suitable location, we found the city of Wrocław to be the most suited for our European contact centre in providing excellent customer service solutions to our customers in the region,” said Qatar Airways Chief Executive Officer, Akbar Al Baker. “The skill set in Wroclaw is huge in customer service and languages. The personal support from Mayor Rafał Dutkiewicz and his Trade Development Agency ARAW has been instrumental in our decision to choose Wroclaw as the location of the new Contact Centre.”

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