Incheon International Airport has been named as
the World's Best Airport at the SkyTrax World Airport Awards, held
at Passenger Terminal EXPO in Vienna.
Voted for by air travellers, this is the second
time that Incheon International Airport has won the World's Best
Airport award, the last time in 2009.
"Looking across the entire survey, Incheon
International Airport achieved top-5 finishes in eight out of ten
eligible categories, which is a remarkable vote of confidence by
airline travellers in standards being delivered at Incheon
International Airport," said Edward Plaisted, Chairman of SkyTrax.
Domination of the highest global airport
rankings by airports across Asia is notable, with 6 of the top 10
positions going to Asian airports.
"Aside from the inherent benefit that many of
these airports have in the most modern infrastructure and terminal
facilities, the real differentiator that comes across in customer
feedback is that the service culture across these Asian airports
is very often at a much higher quality level, and most importantly
delivers in a consistent manner," added Plaisted.
Singapore Changi Airport finished in 2nd place
in the main Airport of the Year survey, and achieved success in
winning both Best Transit Airport and Best Leisure Airport awards.
"Changi continues to be popular with transit
passengers with around 70% of survey votes coming from passengers
transferring through the airport. The well thought out and quite
unique leisure facilities including a swimming pool, open gardens
and cinema continue to a be a driving force behind Changi's
success as one of the world's leading transfer airports" said
Edward Plaisted.
Hong Kong International Airport (HKIA), the
8-time overall winner of the award secured 3rd place this year.
There was consolation for HKIA in picking up the very competitive
awards for Best Airport Dining and Best Airport Terminal
Cleanliness.
"HKIA has ranked amongst the top-3 airports
globally for the last 10-years and recognition for its dining and
cleanliness standards clearly indicate that it continues to work
hard to maintain the highest levels of customer satisfaction.
Passengers were particularly impressed with the variety of Asian
and International dining options both landside and airside in the
terminals" said Edward Plaisted.
Amsterdam Schiphol Airport returned to the top-5
this year taking 4th place in the overall rankings and winning the
award for Best Airport Europe.
"We offer our sincere congratulations to
Amsterdam Schiphol and its management on another year of success.
Consistent performance in both the leisure and transit airport
categories indicates that Schiphol is considered the premier
airport in Europe for transfer passengers. The open airside
environment for passengers in transit was a repeated reason given
by respondents voting in the survey" said SkyTrax.
Beijing Capital International Airport (BCIA)
maintained a steady performance in this years awards, achieving
5th place in the global rankings. This consistency ensured that
BCIA took the prize for Best Airport China and completed a
hat-trick in the category, having also won the award in 2010 and
2011. There was additional success for BCIA who also won Best
Airport Baggage Delivery.
Munich Airport was voted into 6th place in this
years awards, and also won the title Best Airport Central Europe.
There was further success as Munich also picked up the prestigious
award for Best Airport Staff Europe.
Zurich Airport maintained 7th place in the
global rankings being just 1 of just 3 airports in Europe making
it into the top-10. Overall process efficiency and organisation
are some of the key factors behind the consistent performance from
Zurich at this years awards.
Kuala Lumpur International Airport (KLIA) rose
in the global survey achieving 8th place this year. KLIA crowned
this excellent performance by taking the prize for Best Airport
Staff Service Asia.
Entering the top-10 for the first time Vancouver
International Airport achieved 9th place in the global standings,
and in the process picked up the award for Best Airport North
America.
The 2012 top-10 global rankings is completed by
Central Japan International Airport in Nagoya who also won the
Best Regional Airport Asia award.
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