AirAsia Goes Live with New Airline Operational Management System

AirAsia passengers can now expect better customer service as the low-cost airline has deployed the first element of the new cutting-edge airline management system that should vastly improve AirAsia’s operational efficiency.

The system, merlot.aero, optimizes AirAsia’s aircraft and crew utilization, making it possible for the airline to further improve its on-time performance and minimize costs, among others.

The first part of this new system, which will manage the real time flight and service information to all of AirAsia’s social media outlets, guests, airports and support services, went live on schedule and is now in use across AirAsia’s global network.

“AirAsia is committed to service excellence. We have chosen this state-of-the-art operational tool in our quest to offer our guests the best travelling experience. With the new system in place, AirAsia will be able to boost the on-time performance of our flights and maximize the use of our aircraft to serve more routes and increase frequency. We’re looking forward to substantial cost savings, which we can pass on to our guests in the form of low fares,” said Bo Lingam, chief operating officer of AirAsia.

The system will be used by the entire AirAsia Group throughout the region and by its sister company, AirAsia X. Full implementation of the system is expected to be completed by mid 2012.

Mark McCaughan, CEO of New Zealand-based Merlot, said, “Merlot.aero more smartly forecasts, organizes, predicts, measures and reports on daily aircraft and crew utilization. It also allows the airline to achieve regulatory compliance by ensuring that crew fly within their hour limits. In simple terms, it touches every aspect of airline management. It has an ‘always-on’ cloud reliability which, coupled with cost savings over traditional models, appeals to major airlines, like AirAsia.” 

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