FCm Focuses on Next Generation of Business Travel

FCm Travel Solutions has used its annual conference to showcase the company’s latest developments in technology and future strategies for sales, account management and marketing.

Called FCm NextGen 2012, the three-day conference was held at the Fairmont Bab Al Bahr in Abu Dhabi and attracted a record 170 registrations from FCm’s global network.

The conference focused on the future of the global business travel industry and featured a dynamic line-up of keynote speakers including Bill Lawler, Vice President Global Customers IT Solutions from Amadeus Asia Pacific, and Rohit Talwar CEO and founder of research and consultancy firm Fast Future.

Presentations from FCm’s senior business leaders covered a range of topics for delegates including account management, sales, social media and travel technology.

FCm Global Leader, Gregory Lording, said the event clearly mapped out the road ahead for the company’s international network, which now spans 78 countries.

“FCm NextGen provided a broad overview of what the global travel industry would look like by 2020 and beyond, and creatively showcased the travel and technology tools we believe will ‘future proof’ FCm’s unique value and offering in the corporate travel market,” Gregory said.

“The role of technology in travel has gained significant pace during the past few years and will continue to shape how we do business in the future. It’s important we stay ahead of the trends by continuing to develop proprietary products that will drive efficiencies for our staff and ultimately our clients.

“Our objective for FCm NextGen was to demonstrate to the entire network all of the technology platforms we intend to implement universally over the coming 12 months to enhance our global capabilities for client data management, client travel reporting, ticketing processes, online booking solutions, mobile phone applications, traveller tracking and social media platforms. As part of this we held a break-out bazaar where delegates were split into small groups and rotated around 10 learning and development sessions.

“Delegates will be looking to implement these products in their own markets to ensure we can offer clients a globally uniform approach to corporate travel management across our operation.”

During the conference delegates also received insight into the success of FCm Ireland’s business, which has been named one of Ireland’s top workplaces, a profile of the ‘new corporate traveller’, game dynamics in travel, employee hyper performance and sustainability.

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