Macau’s Consumer Council Adds Grading System to ‘Certified Shops’

Macau’s Consumer Council has added a grading standard to its assessment system for ‘Certified Shops’.

A total of 1190 ‘Adherents’ have been awarded the 2012 ‘Certified Shop’ emblem, and 9 ‘Certified Shops’ were graded ‘Class A’.

‘Certified Shops’ were evaluated based on almost 30 criteria such as their records of complaint cases, hygienic conditions of shops, service quality provided by staff, sales policy and procedures, as well as their abidance to their ‘Code of Practice’, etc. A total of 1190 qualified shops were then classified into 5 classes, the highest being ‘Class A’. 9 ‘Certified Shops’ with a score over 95 were awarded as ‘Class A Certified Shop’ for the first time.

1,241 ‘Adherents’ or ‘Certified Shops’ were assessed in 2011, and just 51 shops (around 4%) did not pass the assessment mainly due to unqualified sales policy or numbers of complaint cases filed against them. The Council indicated that selling prices are often stated unclearly at shops where payments are accepted in currencies other than Patacas (MOP), especially when exchange rates of other currencies to Patacas are not displayed; ‘Certified Shops’ are asked to rectify this situation.

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