Ascott Enhances Best Available Rate Guarantee

Ascott has enhanced its Best Rate Guarantee programme by offering a 50% discount off the first night of stay and a matching rate for subsequent nights if any guest finds an online rate lower than what is offered on Ascott’s websites.

The change is designed to reassure customers that they are the lowest internet rate for Ascott’s properties located in over 70 cities across more than 20 countries each time they make a booking through Ascott’s three-brand websites.

Mr Tony Soh, Ascott’s Chief Corporate Officer, said, “Ascott was the first international serviced residence owner-operator to launch Best Rate Guarantee in 2010 so that our guests can enjoy peace of mind when they make their online bookings with us. The positive response to this programme has encouraged us to further improve the Best Rate Guarantee so that we will continue to provide the best value and experience for our guests.”

The launch of the new Best Rate Guarantee follows Ascott’s recent rollout of its mobile-friendly brand websites and an online real-time chat facility to improve guests’ search and reservation experience.

Ascott’s Best Rate Guarantee is applicable for daily internet rates and stays that are less than a total of 30 nights. If guests find a lower online rate for the same property, apartment type and reservation dates within 24 hours of booking on Ascott’s websites, guests can notify Ascott by submitting a special online claim form. Terms and conditions apply.

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