Savora Partners B4Checkin to Enhance Customer Service

B4Checkin has been selected by Sarova Hotels, Resorts and Game Lodges to provide communication and feedback software systems to their entire chain of hotels and lodges throughout Kenya and East Africa.

B4Checkin’s Email Communication package and B4Feedback system are working hand-in-hand to maximize guest service for Sarova Hotels. While the customized email communications allow each property to send pre-arrival and post-stay emails to guests regardless of booking channel, B4Feedback’s online comment card system makes it easier for the guest to provide feedback on their stay. Comments are text-based and received instantaneously. This allows the hotels to better understand and remedy intermittent service breakdowns and retain the customer’s loyalty. Other benefits of the proprietary automated guest feedback management system include real-time business intelligence, customizable reports and the opportunity to generate repeat bookings.

“Sarova Hotels strives to continuously improve in all aspects of its business,” said Kulgit Rekhi, Director of Operations at Sarova Hotels, Resorts & Game Lodges. “ With this ethos, Sarova will use B4Checkin’s cloud-based solutions to capture, centralize and manage its guests’ experiences better and in real time. This activity also reaffirms Sarova’s commitment to environmental causes. Additionally, Sarova plans to enhance its contribution towards its CSR activities by capitalizing on the savings accruing from reduction in the use of papers, etc. With a robust growth plan for East Africa, Sarova hopes for mutually beneficial partnership with B4Checkin.”

B4Checkin’s Email Communication package and B4Feedback Online Comment Card system are now in use at the Sarova Stanley, Sarova Panafric, Sarova Whitesands Beach Resort & Spa, Sarova Mara Game Camp, Sarova Lion Hill Game Lodge, Sarova Shaba Game Lodge, Sarova Taita Hills Game Lodge, and Sarova Salt Lick Game Lodge.

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