Munich Airport Adds InfoGates to Terminal 2

Following their successful launch in Munich Airport’s Terminal 1, InfoGates are now also in operation in Terminal 2, the passenger handling facility jointly operated by Munich Airport and Lufthansa.

At the InfoGate counter, the airport visitor only has to push a button to instantly start a videoconference with an information service agent. During the conversation, both sides see each other as life-size screen images in real time.

The virtual InfoGate Counters allow airports to provide information and help in areas of the terminal that previously had no information service coverage.

Six of these InfoGate Counters are now set up in the public and non-public areas of Terminal 2.

In addition to the devices offering individual service, airport visitors can also use the 10 new interactive InfoGate pillars. Via touchscreen, users can access the range of information on services, shopping and dining at the airport to find what they need and learn how to get there.

Among other functions, the information pillars can display a computer-animated airport map to show the quickest route to a gate, shop or restaurant. The system computes the distance and the estimated walking time to the indicated destination (gate, shop, etc.).

Following the successful launch of this technology, which Munich Airport developed in-house, the concept is now beginning to arouse interest from airports in other countries.

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