Finnair to Enhance Services at Helsinki-Vantaa Airport

Finnair is planning to renew its pre-flight services in order to offer smoother departures for its customers.

Finnair aims to considerably increase the number of self-service check-in kiosks and Baggage Drop desks at Helsinki-Vantaa airport.

Customers will be advised to check in at a time most convenient for them well in advance either using a text message, Finnair’s recently renewed website or the self-service check-in kiosks at the airport, all of which will shorten the queuing time in the departure hall.

Service desks will continue to assist customers with special needs and priority customers while economy class service desks will gradually be changed into Baggage Drop desks where any hold luggage can be left after the check-in.

"Checking-in prior to arriving at the airport is the norm with majority of airlines and has quickly become more common among our customers, too. It enables flexible departures and it means less times in queues at the airport," said Anssi Komulainen, Finnair's SVP, Customer Service. "As a whole, the passenger’s route from the terminal door to the security check will become clearer and faster. The customer will be assisted and guided at the airport even better than before."

Finnair offers its customers several options for checking in prior to arriving at the airport: customers can check in online or using their mobile phone, without queuing, at a time most convenient for them and as early as 36 hours prior to the departure.

Checking-in at the airport using the self-service check-in kiosks is also easy and effortless.

The changes will be implemented gradually and Finnair will inform about the schedule on its website during February-March. Finnair will also update its mobile phone check-in service making it more user-friendlier and smoother.

Since 6 February 2012 economy class customers who have reserved their flights online or at Finnair agencies in Finland or Scandinavia can also reserve a seat of their liking for a small fee well before the check-in. By reserving seats in advance customers can, for example, ensure adjacent seats with the person traveling with them. Seat reservations can still also be made free of charge on the internet with the online service opening 36 hours prior to the departure.

The seat reservations will be available for Finnair flights departing on 15 March 2012 or later, excluding routes to Japan with the seat reservation system becoming available for destination in Japan on 1 November 2012.

The planned changes in check-in services will impact the tasks of the customer services personnel and Finnair has already begun negotiations with the personnel representatives.

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