Le Méridien Chiang Rai has appointed Justin
Malcolm as General Manager.
A veteran to the hospitality industry, Justin
has accumulated a wealth of knowledge and experience over his
almost 16-year career with Starwood Hotels & Resorts.
In 1995, Justin’s passion for the hospitality
industry sparked at the Sheraton Sydney Airport Hotel, Australia
where he held various roles before moving to the Sheraton Grande
Laguna Phuket, Thailand in 1998 as Assistant Manager. During his
tenure there, Justin was instrumental in the successful launch of
the rewards program, Starwood Preferred Guest within
the resort.
He then moved back to Australia to join The Westin
Sydney as a member of the pre opening team for Westin’s first
hotel in the Pacific. There he held a number of key management
roles in Rooms Division before being appointed as Director of Six
Sigma, Black Belt. As Director of Six Sigma, he successfully
introduced and launched Six Sigma into the hotel and was recognised for a number of industry
leading projects, which contributed to the success of the hotel.
Upon completion of his term in Sydney, Justin then moved
to The Westin Kuala Lumpur in 2006 as Director of Rooms,
overseeing the operation of 384 guest rooms and 68 executive
residences where he was instrumental in increasing guest
satisfaction and profitability, and won awards for Excellence
in Hotel Service, Best City Hotel, Hotel of the Year and Best
Serviced Apartment Hotel.
Two years later, Justin was appointed
Resort Manager for Sheraton Maldives Full Moon Resort and Spa and
was responsible for the complete conversion and renovation of
Sheraton’s first luxury resort in the Maldives. During his time in
Maldives Starwood awarded him as the most Inspiring Leader of the
Year in 2009.
A community supporter Justin was also
an active volunteer member of the NSW State Emergency Service for
11 years, coordinating a number of major emergencies as the area’s
Deputy Controller and Emergency Operations Manager.
Justin holds a
Diploma in Business (Frontline Management) from one of Australia’s
leading institutions and has been awarded various certifications
including a Certificate of Merit from the NSW Police Service for
preservation of life.
Le Méridien Chiang Rai Resort
is a 159 room resort situated on the banks of the Mae Kok River
and moments away from the Golden Triangle.
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