AirAsia to launch New Booking System; To be Offline 9 - 11 July 2010

AirAsia will unleash its new state-of-the-art booking system at 6 p.m. on 11 July (Malaysia time/GMT+8).

The airline says the new system is a huge improvement on its current booking system, and will customers to book up to almost 1 million flights a day. The new system is powered by Navitaire, a subsidiary of Accenture.

The new booking system took over three years to develop, and more than 200 specially-trained personnel were tapped to implement the new system.

 “AirAsia’s investment in technology is part of its commitment to give the best services to its guests. We have managed to stay ahead of the pack by smartly using advanced technology to enhance our products and services and to meet the needs of today’s tech-savvy air travelers,” said Kathleen Tan, Regional Head of Commercial, AirAsia. “The new and improved system will spell for AirAsia’s guests countless benefits, including savings that will come as a result of the more efficient operational processes created by the new system.”

With the new system, guests also will benefit from more innovative sales and marketing campaigns, product and service offerings tailored to guests’ preferences, and better self-service facilities, including direct access to their Credit Shell accounts.

As part of the system implementation process, AirAsia’s booking services will be temporarily unavailable from 1 p.m. on Friday, 9 July 2010 (Malaysia time/GMT+8) to 6 p.m. on Sunday, 11 July 2010 (Malaysia time/GMT+8).

Travellers are therefore strongly encouraged to make bookings in the next few days prior to 1 p.m. on July 9 to avoid disappointment.

While AirAsia implements its new system, passengers will not be able to book seats online, at AirAsia sales offices and counters, and through the call centre. Guests will also not be able to self check in – through the web, by mobile and at the kiosks – or self-manage their booking online. AirAsia will only be accepting cash for purchase of any ancillary product at the check-in counters, including excess baggage fees, during this period.

On July 9 to 11, guests will be manually checked in by AirAsia staff at the airport check-in counters. Travellers are advised to check in at least three hours before departure to avoid missing their flights.

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