Ariane Systems has established a Technical
Advisory Board (TAB) consisting of some of the top hotel companies
in the world to examine how to best enhance the guest check-in/out
experience.
Executives from InterContinental Hotels Group,
Hilton Worldwide, Louvre Hotels, Choice Hotels Scandinavia and The
Rezidor Hotel Group are among the leading international hoteliers
that are lending their expertise and guidance to this important
technological initiative.
Ariane Systems is facilitating the
groundbreaking work of the TAB and its members, who will confer
and provide input on a regular basis to determine the best methods
of leveraging technology to improve the guest experience, while
also increasing revenue opportunities related to hotel
check-in/out processes.
The advisory board will also discuss ways to
better utilize future technology developments to improve guest
satisfaction, while boosting upsell opportunities for hoteliers.
The panel considers various guest service scenarios and how
Ariane’s check-in/out solutions can be customized to address the
hypothetical issues. TAB members also collaborate on technical
issues, ensuring that all Ariane Integrated Hotel Systems -
including the web/mobile check-in/out solution that is currently
in development - will maintain complete security and data
integrity.
“We strongly believe that mobility is essential
for the hotel industry,” said Svein Krakk, CIO/Vice President
IS/IT for Choice Hotels Scandinavia. “Mobility is the key to
giving our customers a better hotel experience and adjusting to
their wish for increased flexibility and efficiency. From a hotel
perspective, mobility is essential in increasing efficiency and
focusing on a better customer experience.”
Ariane Systems’ web/mobile solution is scheduled
for release later this year. Designed to offer increased
flexibility associated with check-in/out processes, it will enable
guests to check in or check out when and where they choose - at a
hotel kiosk, from their personal computer prior to arrival or via
smartphone or other mobile device, such as an iPad or Android
device.
“Our new development is expected to
revolutionize the hotel check-in and check-out process on a global
level, and the work of the Technical Advisory Board has been and
continues to be critical in perfecting this technology,” said
Laurent Cardot, CEO of Ariane Systems. “Gathering input from such
a luminous collection of forward-thinking hotel companies is
absolutely invaluable, and we are quite excited to share our
findings with the industry at large in the near future.”
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