Jet Airways Partners IBM

India’s Jet Airways, and IBM, have signed a strategic ten-year business transformation and information technology (IT) services agreement.

Valued at US$62 million, IBM will provide cutting-edge technology solutions to transform the airline's business areas such as airport operations, direct distribution and frequent flier programs. This engagement will help Jet Airways improve and integrate its IT systems to deliver a highly differentiated customer experience and improve its operational efficiency.

“Constant innovation to stay ahead of industry growth has been Jet Airways' operating philosophy since it commenced operations in 1993,” said Nikos Kardasis, Chief Executive Officer, Jet Airways (India) Ltd. “This association will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience. India, as a country, will take a leading edge position in delivering innovative ideas and solutions in the Global Aviation terrain.”

IBM will support Jet Airways with IT Infrastructure and application support services including employee transition, data center operations, central helpdesk support, server and storage operations, internet security services through the use of Tivoli suite, network management, SAP and other operating system.

“The agreement with Jet Airways is a significant milestone for IBM in aviation industry,” said Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia. “Jet Airways will have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market.”

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