International SOS and Control Risks launch TravelTracker Mobile

International SOS and Control Risks has released TravelTracker Mobile, an on-the-go enhancement to the companies’ TravelTracker service.

 TravelTracker Mobile gives clients the ability to view, locate and contact globally-mobile employees, anywhere, anytime, from any one of more than 5,000 different types of mobile devices.

“Our clients are responsible for managing the health and safety of employees across the globe, which means that they need to be aware and equipped to respond immediately whenever a situation arises,” said Jan-Coos Geesink, CEO of Travel Security Services, a joint venture between International SOS and Control Risks. “TravelTracker Mobile integrates seamlessly with the assistance services provided by our medical, security and logistical experts – a feature that is particularly important when we are helping clients manage global crises.”

There is no additional cost for the mobile-enabled version – it is offered as part of the regular annual TravelTracker subscription.

“We pioneered global travel tracking programs after 9/11, and since that time our system has evolved to become the sophisticated offering that TravelTracker is today,” said Tim Daniel, Group Executive Vice President, International SOS. “With the release of TravelTracker Mobile, the information is now even easier to use. We expect this enhancement to drive up the number of TravelTracker users dramatically and result in even broader usage of the tool.”

TravelTracker Mobile supports more than 5,000 different types of mobile devices, including the vast majority of those used by business, such as the iPhone, BlackBerry and other smart phones. The service does not require any downloads or special set-ups; instead, users access the site by visiting the regular TravelTracker web site address on their device’s web browser and login using the same credentials they normally do.

Once they have logged in, users are taken to a dashboard view that gives them a global snapshot of their travellers, broken down into the total number, those in locations with current medical or security alerts, and those in high and extreme risk countries. Users can also search for specific travellers by location, flight, name, event and risk level. After searching, users can view travellers’ itinerary and contact information, and get in touch with them by email or, if they have opted in, SMS text message.

“The ability to communicate quickly with large groups of travellers is particularly valuable,” added Daniel. “When communication networks are severely degraded due to a crisis, text messaging is sometimes the only option for contacting affected employees and finding out their status. With TravelTracker Mobile, companies that employ this option can disseminate vital information to all of their effected personnel with speed, clarity and consistency.”

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