With the reopening of European airspace,
Singapore Airlines has confirmed that it is returning to a full
European flight schedule with immediate effect. Customers already
booked on scheduled flights to and from Europe will now be able to
travel as planned.
SIA said it is also looking into the possibility of
mounting additional flights, and using aircraft with larger
capacity on certain routes, where possible, but nothing as yet has
been confirmed.
As operations
return to normal, customers who had their previous flights
cancelled will be re-booked on departing flights subject to availability. Priority will be given to special needs or
elderly customers, and those with infants or young children.
Following that, customers who have the earliest original
departure dates will be assigned seats on the flights.
Singapore Airlines is advising customers to proceed to airports only if they have
confirmed tickets, as there is no guarantee that customers will be
able to secure a seat on a flight even when they wait at the
airport.
Customers with the following queries may call the
respective hotlines:
Alternative travel arrangements and
re-bookings: +65 6223 8888 or +65 6789 8188 Flight status
and airport closures: +65 6542 3311
Singapore Airlines estimates the revenue opportunity loss from
flight cancellations and disruptions at $40 million, comprising
$10 million from cargo operations and $30 million from passenger
operations, without taking into account variable cost savings. It
is anticipated that a large portion of the $30 million mentioned
above will accrue from deferred travel as normal flight operations
resume. The airline separately estimates the cost of hotel
accommodation, meals and other facilitation of affected customers
both in Singapore and at overseas locations as a result of the
disruptions at $10 million.
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