AirAsia Opens Greater China Call Center

AirAsia has opened a call center in Greater China that will handle the needs of travelers from Hong Kong, China, Macau and Taiwan. The newly established call center is situated in Guangzhou, China.

The center uses state-of-the-art telephone terminal processing technology and equipment, with 25 lines and more than 30 professionally trained line controllers.

Travelers can use the centre to enquire about flight information, pre-book tickets, proceed with payments, manage their bookings, make payments on optional services (bags check-in, in-flight meals, seats pre-booking, travel insurance etc.) and make complaints in Mandarin and Cantonese.

The call centre is open Monday to Sunday between 08:00 and 21:00 Hong Kong time. The numbers to call are:

Mainland China (86) 20 2281 7666
Hong Kong SAR (852) 3112 3222
Macau SAR 0800912
Taiwan 00801853031

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