Sriwijaya Air Migrates to SITA’s Horizon Passenger Management and Distribution Platform

 Indonesia’s third largest private carrier, Sriwijaya Air, has completed a successful migration to SITA’s Horizon passenger management and distribution platform. Sriwijaya Air is the second major Asian airline - after Malaysia Airlines - to switch to the SITA platform within the last month.

As part of the five-year, $9.5 million contract the airline is implementing several Horizon services including SITA Reservations, Inventory and Distribution as well as SITA Ticketing, Departure Control Services and Passenger Revenue Accounting to support its 20% growth rate in passenger numbers.

“The migration to Horizon was executed flawlessly. This is a huge undertaking for any airline and we are happy to say that there was no disruption to our passengers,” said Capt. Harwick Lahunduitan, Vice President Director, Sriwijaya Air. “Now we have moved to Horizon we can focus on maximising the benefits from the other SITA services we are using, most notably, our costs can now be better managed as we grow both domestically and internationally.”

 SITA’s Horizon passenger management services enable Sriwijaya to comply with international air travel standards including interlining with major carriers, supporting 100% e-ticketing and enabling the use of bar coded boarding passes. In addition, SITA Departure Control Services allows the airline to use common use check-in equipment at the various airports in their system simplifying expansion to new destinations.

In 2009, Sriwijaya Air carried around six million passengers to a total of 33 domestic and international destinations. This year, it hopes to add new aircraft to launch services to Bangkok, Guangzhou, Kuala Lumpur and Perth.

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