AirAsia Goes Live with New Skies Reservation System

AirAsia has successfully completed the implementation of its new state-of-the-art reservation system, New Skies. The New Skies system is powered by Navitaire, a subsidiary of technology and business solutions provider Accenture.

As the New Skies booking system takes over, AirAsia guests can again carry out online bookings on airasia.com as well as purchases through AirAsia sales offices, counters and the call centre. All Self Check-In services via the web, mobile and kiosks at the airport are also functioning normally, along with self-manage options online such as adding check-in baggage weight, pre-order hot meals and seat selection.

“I am impressed with the hard work and commitment shown by the whole AirAsia team involved in ensuring the success of this brand new reservation system. We set a record of only 9 months to complete this major migration, while other major airlines usually take 18 – 24 months,” said Kathleen Tan, Regional Head of Commercial, AirAsia. “Guests can look forward to greater savings that will come as a result of the more efficient operational processes created by the new system, apart from more innovative sales and marketing campaigns, product and service offerings tailored to guests’ preferences, and better self-service facilities, including direct access to their Credit Shell accounts.”

Among the features which guests will experience in the New Skies reservation system is the Low Fare Finder, where guests will have the convenience of viewing the lowest fare available according to their selected destination and preferred date of travel. AirAsia guests will also now be able to book seats for multi-cities in one transaction, i.e. – guests flying from Perth to Kuala Lumpur to Hong Kong and return do not need to make two separate bookings anymore, which was a limitation with the Open Skies system.

The New Skies reservation system is also able to support characters such as Mandarin, Thai, Japanese and other language characters, making it easier to include more robust content for AirAsia’s multilingual guests around the globe. The Open Skies system was only able to support alphanumeric characters.

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