New Airline Check-In Facility at Crowne Plaza Changi Airport

Guests at the Crowne Plaza Changi Airport in Singapore now get an added bonus when they stay at the 320-room city-style resort.

Guests can now literally ‘check in’ as they ‘check out’: check into Singapore Airlines or SilkAir flights from a dedicated counter in the lobby of the hotel, at the same time as they check out of their rooms.

The unique new service is operated by Singapore Airport Terminal Services Ltd (SATS) personnel, who take care of check–in baggage and issue boarding passes.

And it complements another of Crowne Plaza Changi Airport’s unique services in which hotel staff meet and greet guests airside as they leave the airbridge, as they arrive in Singapore and assist them through immigration, luggage collection and the short walk to reception and check-in.

“While our meet-and-greet service means that our guests are checked in and relaxing in their rooms while other airline passengers are still in the taxi queue or en route to downtown accommodation, our new airline check-in facility gives guests yet another unique advantage: no heavy luggage and no airport check-in queues. Just a stroll to the departure gate,” said Crowne Plaza Changi Airport’s General Manager, Mark Winterton.

“The CAAS was instrumental in helping us with this initiative, an integral part of an ongoing programme to keep on providing our guests with breakthrough services,” he added.

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