Tanzania Airports Authority (TAA) is progressing
on a major overhaul with arrival of self-service check-in, baggage
reconciliation, sophisticated flight information displays and
other major improvements to services for the passengers who use
the country’s three major airports. Aviation IT specialist, SITA,
is leading this $20 million, multi-airport systems integration
project which will bring many world-class services to Tanzania for
the first time.
In this seven-year deal, SITA will provide
systems for Terminals 1 and 2 at Julius Nyerere International
Airport and at Mwanza and Arusha airports. These include
Tanzania’s first common use self-service kiosks (CUSS) which will
allow passengers to check-in with any airline from any kiosk.
Another significant development will be the
introduction of SITA’s Baggage Reconciliation System.
Passenger-bag reconciliation ensures that the right bag gets on
the right plane and is assigned to the right passenger. Mishandled
baggage is a global problem, costing the industry US$2.9 billion
each year, but Tanzania will now be one of the few African
countries to use SITA’s technology which has been proven to reduce
mishandled baggage rates by on average 5-15%.
Prosper Tesha, Director General, TAA, said, “This is a significant
investment by TAA into the country’s infrastructure and supports
the vital travel and tourism sector which contributes 9% to
Tanzania’s Gross Domestic Product each year.
“By
choosing one supplier, SITA, that has extensive global experience
and can provide the integration of all the latest airport
technologies, we are able to implement all these improvements in a
co-ordinated and cost-efficient manner. The significant upgrades
allow us to maximise the airports’ capacity in a cost-effective
way and to improve the passenger experience.”
Khodr
Akhil, SITA, Regional Vice President, Africa, added, “This is a
great step forward for Tanzania’s airports. Along with
SITA’s CUSS check-in kiosks and baggage reconciliation
services, passengers will enjoy improved flight
information displays. Behind the scenes there will also
be major improvements which will result in a smoother
passenger experience. TAA has selected SITA’s airport
operations database and events information management
system, both of which will enable faster and more
informed management decisions.”
TAA is also upgrading the baggage
handling equipment and airport communications network at Julius
Nyerere International Airport Terminal 2. At Arusha and Mwanza
Airports, SITA’s Common Use Terminal Equipment (CUTE) and local
Departure Control System will provide more speedy passenger
check-in.
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