BCD Travel Selects Amadeus Agency Manager for EMEA

BCD Travel has selected Amadeus to deliver a single mid-office platform for the Europe, Middle East and Africa region.

BCD Travel, a travel management company, will use the Amadeus Agency Manager platform to standardise processes and technology, reduce costs and improve visibility of business performance – actions aimed at simplifying and streamling its clients’ travel programs.

Agency Manager is a global, multi-GDS mid-office solution that allows TMCs to standardise services, accounting and reporting functions across a diverse range of markets.

“Amadeus Agency Manager offers the benefits of a standard mid-office system across EMEA markets while retaining the flexibility to handle the specific requirements of the many countries we do business in,” said Heinz Jennewein, BCD Travel’s senior vice president of Operations and ICT, EMEA. “Our clients are increasingly looking for efficiencies and also adopting multinational approaches to travel management. To support these client goals, we’re making the investments required to drive global consistency and business performance. We are positioning ourselves to serve clients in today’s environment as well as in the year to come as our industry continues to become more complex.”

Under the agreement, Agency Manager will be rolled out in Germany, Czech Republic, Portugal, Denmark, Sweden, Norway and Finland, in addition to the seven EMEA markets where BCD Travel already uses the solution.

“We have already seen a significant improvement in agent productivity and customer service levels in those markets that have already deployed Agency Manager,” added Mr Jennewein.

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