Australia’s Hyatt hotels have opened what is
called the Pacific
School of Hospitality (PSOH). The school provides associates
working in the participating hotels with training and development courses, and also allows
hotel staff to complete a Certificate III or IV in Hospitality
while working at the hotels. Most hospitality employers in the
country recognize the training certificate.
The programme is a
joint initiative of Hyatt hotels in Australia, Mint Group
Australia and the government’s Department of Education and
Training. Hotels participating include the Grand Hyatt Melbourne,
Hyatt Hotel Canberra, Hyatt Regency Coolum, Hyatt Regency Perth,
Hyatt Regency Sanctuary Cove, Park Hyatt Melbourne and Park Hyatt
Sydney.
Area Director of Human Resources for Hyatt
hotels in Australia, Andrew Nodding, said, “The development and
implementation of the PSOH has been a total hotel initiative, with
a team of training specialists working tirelessly to prepare
specialized training material.”
“Through the
new programme, hotel associates will receive a wealth of
experience and knowledge enabling them to perform their job
with confidence and skill. Each associate will have a
personalised learning syllabus customised to suit their individual
requirements,” Nodding added.
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