Air France launches Amadeus Ticket Changer Shopper Solution

Air France recently implemented Amadeus Ticket Changer (ATC) Shopper’s new ticket rebooking technology across its 80 websites to allow online rebooking of tickets sold through all direct channels.

ATC Shopper provides flexibility for online rebooking and can process any ticket issued via Air France’s online and offline sales offices. Simple revalidation is also possible for tickets sold through travel agencies connected to the Amadeus System. Available in multiple presentation formats such as XML or xHTML and in 25 languages, it can also be integrated at any stage within the booking flow, leveraging Amadeus’ e-Commerce booking, servicing and merchandising engines.

Easy integration offers the airline up-sell opportunities and the ability to drive increased revenues during the rebooking process. Air France customers benefit from a unique choice of 200 ticket change options, an innovative calendar display, complete fare transparency including a breakdown of fees and charges, as well as access to all relevant travel information such as meal preferences, seating, fare class and transit details.

Stéphane Ormand, e-Development Director, Air France said, “We are pleased to offer a uniquely high level of flexibility to our customers when they choose to change their tickets. With Amadeus technology, we can provide automated rebooking on even the most complex itineraries and have rolled-out functionality in 13 languages across 80 websites. The adoption of the solution will also generate an increase in website visits by improving the attractiveness of our post-sale functionality which will improve our bottom line.”

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