Abacus launches Automated Refund Service for Agents in Singapore

Abacus has implemented automated refunds with BSP Singapore as part of IATA’s efforts to streamline operations for travel agencies. BSP refers to the billing and settlement system that is designed to facilitate and simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents for flight bookings as well as to improve financial control and cash flow for BSP Airlines.

Abacus Head of Agency Marketing, Brett Henry, said the automated refund feature would provide a number of operational and customer service benefits to Abacus-connected travel agencies.

“This new automated refund feature delivered via Abacus GDS system will greatly streamline refund transactions through the IATA Billing and Settlement Plan (BSP). Business workflows will be greatly simplified and this will free up time to place more focus on fulfilling customers’ needs and enhancing customer service,” Mr Henry said.

The automated refund feature will also allow agencies to easily reconcile with BSP accounting as the agents will submit their refunds directly to the airlines for billings while on the Abacus GDS system. Hard copy submissions of refunds will no longer be necessary as the refund information is updated on the Airline Ticket System.

“In the new process, the auto-refund process will be combined onto one platform, the GDS. Travel agents will be able to file for refunds on the Abacus GDS screen without having to click onto a separate BSPLINK screen,” Mr Henry added. “We continually strive to bring our travel agents greater efficiencies, whether its innovative travel products or back-end operational solutions, and it’s great that IATA has chosen to work with us in implementing this positive change for the Abacus-connected travel agencies.”

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