United Airlines appoints New Chief Administrative Officer and Chief Operating Officer

United Airlines has appointed Pete McDonald as chief administrative officer and John Tague chief operating officer.

McDonald, who has held numerous senior leadership roles at United in his 39-year career and most recently was chief operating officer will be responsible for corporate policy and strategy regarding customer and employee experience, technology, communications, safety and security, and maintaining key internal and external relationships in the foregoing areas.

The new role combines a number of corporate functions to enable successful execution of the strategy outlined in the company's five-year plan, including: customer experience; human resources; labor relations; safety and security; industry, environmental, corporate and governmental affairs; and information systems. Graham Atkinson, chief customer officer, will continue to spearhead United's customer experience work and will report to McDonald.

Tague will take on the role of chief operating officer, responsible for airport operations; cargo; maintenance; operational services, Ted and United Express; flight operations; onboard service; marketing; Mileage Plus; united.com; call centers; sales; alliances, international and regulatory affairs; and planning, including scheduling and revenue management activities.

Tague has considerable operational experience, having held several leadership roles in the industry before joining United five years ago. Most recently, Tague served as chief revenue officer.

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