Continental Airlines expands eTicket Capabilities

Continental Airlines has implemented eTicket capabilities with Dragonair, Continental's 100th eTicket partner.

“While completing our 100th eTicket partnership is an important milestone, Continental is more focused on completing eTicket development with all of our interline partners,” said Mark Erwin, senior vice president, Corporate Development. “With just over a dozen carriers remaining, Continental is committed to refining the customer’s experience with truly convenient, paperless travel on all itineraries.”

Interline eTickets permit customers to fly and check baggage on Continental and other carriers on a single paperless eTicket itinerary.

Today, airline passengers are already taking advantage of convenient eTickets, which reduce loss, theft and paperwork hassles for both the customer and the airline. Currently, over 99% of Continental’s customers systemwide travel on eTickets. eTickets are valid at all of the more than 280 airports served by Continental around the world.

In addition to completing interline eTicket functionality with all of its alliance partners, Continental is developing other paperless solutions, including the expansion of the unique electronic Customer Service Voucher program, which provides customers with electronic vouchers for hotels, meals and ground transportation when certain irregular flight operations occur. Continental is one of the first airlines in the world to streamline the amenity voucher process, providing a hassle-free benefit to customers while providing real time payment to the vendor.

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