United and Star Alliance Carriers Open New Terminal Facility in Tokyo's Narita Airport

United Airlines has moved, along with its Star Alliance partners, into the new South Wing of Tokyo's Narita Airport Terminal 1.

The new south wing facility is Star Alliance’s largest co-location project and the global alliance’s most ambitious project to date. It will offer some of the fastest connection times for Star Alliance travelers in addition to providing a world-class airport facility and innovative customer services. The new operation should also significantly enhance Tokyo's competitiveness as one of the region's premier aviation transport hubs.

"We are pleased to join our Star Alliance partners in consolidating our airport operations under one roof to better serve our global customers," said Glenn F. Tilton, president, chairman and CEO, United Airlines. "The Narita airport complex embodies a vision of international aviation in which Star members work together to improve efficiency and better serve our customers.”

United's customers will benefit from a superior customer experience that includes significantly reduced connection times between Star Alliance domestic and international flights, a choice of six departure lounges, new state-of-the-art baggage screening technology that will cut down passenger waiting time, priority security lane for premium passengers, plus an array of world-class shopping and restaurant options.

The spacious and bright terminal, which offers stunning aircraft views at check-in, has been designed with a zonal check-in area that serves customers by the class of travel and not by individual airline. United’s Global Services, 1K and Premier Executive customers will have access to an exclusive Star Gold check-in zone.

The terminal will also offer the latest technological advances including 126 common use self-service units that will feature United EasyCheck-In software. Passengers arriving at Narita by car or bus can also use the curbside self-service check-in units.

The new terminal now has five connecting satellite concourses, and United will continue to operate from satellites 3 and 4 in the new 210,000-square-meter facility.

The United First International Lounge, United's flagship lounge facility with breathtaking views onto the runway, is located by gate 31. It offers more than 150 seats, four shower suites, massage chairs and business services, such as Internet, fax and meeting rooms. United’s Red Carpet Club, also by gate 31, offers more than 650 seats, 13 shower suites, a family room and business services.

United currently serves approximately 5,500 passengers each day at Narita airport with flights arriving and departing from six cities in the U.S. as well as five intra-Asia cities including Bangkok, Hong Kong, Singapore, Seoul and Taipei. Japan is United’s largest market in the Asia Pacific region, accounting for approximately half of the airline’s capacity in Asia. Nearly 25% of United's worldwide capacity is committed to the Asia Pacific region.

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