Etihad Airways launches E-ticketing service

Etihad Airways has implemented an e-ticketing system following a successful fast-track project undertaken over the last four months, which has gained praise from the International Air Transport Association (IATA) and system providers, Amadeus.

“E-ticketing will enable Etihad to enhance the relationship with our guests by simplifying the way they organize and book their travel,” said Peter Baumgartner, Head of Marketing, Etihad Airways. “Guests will be able to obtain their e-ticket using minimal time and effort, regardless of how they are booking their travel.”

The introduction of the new system has also ensured that Etihad should comfortably meet the IATA’s deadline for all airlines to use e-ticketing only, which is scheduled for the end of 2007.

In order to ensure the new system would operate as planned, Etihad recently conducted trials with employees on selected international routes. The success of the trials meant that the Abu Dhabi-based airline could proceed with the implementation with total confidence.

When checking-in for a flight, Etihad Guests simply need to present their passport and e-ticket confirmation number. The relevant boarding passes are then issued, and the passenger can check their luggage in, and proceed through security to the departure gate area.

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