EgyptAir migrates to Amadeus Altéa Customer Management Solution

Amadeus has successfully migrated the complete reservation, inventory and departure control systems for EgyptAir, a pioneer founder of the International Air Transport Association and a leading carrier in the Middle East, to the Amadeus Altéa Customer Management System (CMS).

The transition to Amadeus Altéa, completed in only nine months, is a major milestone in EgyptAir’s significant IT Modernisation Program. It enables the transformation of EgyptAir’s operations by removing the inherent constraints of legacy technology, ensuring that EgyptAir is  able to develop and deliver the services required to secure competitive advantage. In addition, the implementation of Amadeus Altéa forEgyptAir allows the airline to become fully e-ticket compliant.

Engineer Atef Abd El-Hameed, Chairman EgyptAir Holding said, "Too often we found ourselves held back by the functionality of our legacy systems. Migration to Altéa CMS means that this is no longer the case. We have achieved the complete modernisation of all our internal systems as well as enabled full e-ticket compliance, an important driver in our decision to overhaul our technology provision.”

Frédéric Spagnou, Vice-President, Airline Business Group, Amadeus, suggested that, “EgyptAir’s approach to IT modernisation should be regarded as a blueprint for other airlines that want to stay ahead. As one of the most successful mid-size carriers in the market today, EgyptAir has shown real leadership and vision in underpinning its commercial strategy on next generation technology.”

EgyptAir will be using state of the art technology to support its operations, including reservations, ticketing, pricing, frequent flyer programs, as well as departure control, revenue accounting, and financial systems.

See other recent news regarding: Travel News Asia, EgyptAir, Amadeus, GDS